World-Class CE for Dental Professionals

Why Dental Teams Fail - What Your Team Can Do to Increase Case Acceptance & Patient Referrals

September 15, 2017 - 8:00am to 4:30pm
Credit Hours: 
Dr. Steven J. Anderson
Dr. Anderson is the founder and president of the Total Patient Service Institute that specializes in implementing the highest level of patient service and communication skills in dental practices. Over the last twenty-five years he has spoken at every major dental meeting in North America, conducted hundreds of seminars all over the English speaking world, worked with thousands of dental practices to increase their productivity through patient communication, written over 100 articles for dental industry publications, authored 5 books, and produced dozens of audio and video learning programs. In 1995, he co-founded the Crown Council, a continent wide association of over 1,000 leading dental practices. Through the Crown Council, he co-founded the Smiles for Life Foundation, which has raised over $37 million dollars in the last fifteen years for children’s charities worldwide. He has been named “Dental Businessman of the Year” by Excellence in Dentistry. He is a member of The Young Presidents’ Organization, Past President and Founder of the San Antonio Chapter of the Young Entrepreneurs’ Organization and a past Finalist in the Ernst and Young Entrepreneur of the Year contest. Steve and Cheryl Anderson are the parents of seven children and live in the Dallas – Ft. Worth area.

And what your team can do to create repeat and referral patients who accept treatment and tell everyone about you!

An extraordinary day of dental team education with Steven J. Anderson

Wouldn’t it be nice if all your patients walked into your practice knowing exactly what they wanted, were ready to get started, and could afford it all? Providing quality care is a process, not an event. Knowing how to take patients from where they are to where they need to be is a science, not an accident. Do you and your team have the process of patient progression mapped out for daily success?

Patients are getting older, wiser and more demanding as consumers. They expect more. What you used to do yesterday is not going to be enough tomorrow. Do you know what they really want, or are you just telling them what you think they need?

Today, it starts with a philosophy of care; a philosophy of patient service that takes care of not just their clinical needs, but of their total needs. Come discover the new standard for patient service and patient communication that will have a dramatic impact on your patients, your production, and your teamwork.

Here’s just some of what you and your team will discover:

  • The 2 personal obstacles that every dentist and team member must fight and win to achieve long term success.

  • Critical adjustments you must make to the changing market.

  • The 4 generations of patient care. Where are you today? Where can you be tomorrow? And what it will do for your practice.

  • Introducing a guide to the personal touch for customized service that will save you hours of chair-side time and create dramatic improvements in patient acceptance.

  • How to create quality patient care that people rave about.

  • How to become “THE” recognized practice in your town.

  • What is Total Patient Service and what can you do to make it happen.

  • A revolutionary way to determine the unique direction to take with each patient.

  • The 4 essential factors you must consider before making any treatment recommendation.

  • Why you should never ask a patient what they want until you do this first.

  • How every team member can adjust “in the moment” to patient needs, wants and desires.

  • The greatest missed opportunity in patient care.

  • The most important practice characteristic patients look for, but will rarely tell you that they notice.

  • The secret of creating and maintaining team harmony.

  • How to increase your quality new patient flow without spending any more money.

  • Why patients are flocking to a new type of dentist and what you can do about it.

  • The most overlooked patient care resource that will transform your practice.

  • Why you can’t build a practice on satisfied patients.

  • The “invisible” things your patients are looking for that may determine if they return. And much more.

    Come learn, grow and set a new vision for your practice as you set new standards for patient service.


7:15 - 8:10 Breakfast buffet opens
8:10 Introductory remarks, sponsor recognition, and introduction of Speaker
8:30 Lecture begins
10:00 Break
10:30 Lecture
12:00 Lunch
1:00 Lecture
2:30 Break
3:00 Lecture
4:30 Wrap up and prize drawings